Refund policy

At AuroraNest16, customer satisfaction is important to us. We understand that sometimes a purchase may not be exactly what you expected, which is why we provide a straightforward return process for eligible products.

30-Day Return Period

Eligible purchases may be returned within 30 calendar days from the date of delivery.

The 30-day period begins when your order is recorded as delivered by the applicable shipping carrier.

Approved eligible returns receive free standard return shipping.

Return Conditions

For voluntary returns, products should generally be returned in substantially the same condition in which they were received.

Where applicable, merchandise should include:

The original product
Included accessories and components
Instructions or manuals
Original packaging

Products that have been materially altered, intentionally damaged, excessively used, or returned incomplete may not qualify for a voluntary refund, subject to applicable consumer protection laws.

Starting a Return

Before returning a product, please contact our customer support team:

Email: support@AuroraNest16.site
Phone: 303-564-3484

Please provide your order number, product name, and reason for the return.

After reviewing your request, we will provide appropriate return instructions.

Do not return merchandise to our listed business address unless our customer support team specifically instructs you to do so.

Free Return Shipping

Approved eligible returns under our 30-day policy include free standard return shipping.

Customers must follow the return instructions provided by AuroraNest16 to qualify.

Damaged Products

Please inspect your merchandise after delivery.

If your product arrives materially damaged, contact us promptly and provide:

Order number
Description of the damage
Photographs showing the affected product
Photographs of the packaging where relevant

After reviewing the information, we may provide an appropriate remedy such as a replacement or refund.

Incorrect Products

If you receive an item materially different from the product ordered, contact our customer service team promptly.

Please keep the product and original packaging until your request has been reviewed.

Refund Processing

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you would like a different product, please contact us.

Exchange availability may depend on current inventory and fulfillment circumstances.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment begins.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible. In that case, the applicable return process may be available after delivery.

Consumer Rights

This policy does not exclude or restrict any mandatory consumer rights available under applicable law.